Terms & Conditions

All enrolees must read and accept these conditions at registration. The following information will provide you with details of our commitment to you and your responsibilities as an enrolled student. All enrolees must read and accept these Terms & Conditions at the time of enrolment.

These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website.

The terms and conditions for direct debit agreements can also be found in this document.

Unique Student Identifier (USI)

Australian students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI, upon enrolling in either the CUA40715 Certificate IV in Design or our Design @ Work course. Australian students are required to have a Unique Student Identifier (USI) in order to receive their certificate upon successful completion of the course.

The USI is a form of file number that will link students to their training records, which are held in the national training collection. Students will be able to access their records online, download them and share them with future training organisations electronically.

In order to obtain your USI please use the link below, select "Create your USI" and follow the easy steps:

http://www.usi.gov.au/Students/Pages/default.aspx

Once you have your USI (or if you already have an USI) you will need to email it to us here at: support@thegraphicdesignschool.com

So it can be verified and added to your school records.

The Student Identifiers Registrar’s Privacy Policy is available at: http://www.usi.gov.au/Pages/privacy-policy.aspx

It contains information about how the individual may:

Access and seek correction of the personal information held about them; and
Complain about a breach of privacy and how such complaints will be dealt with.

Fees

Intensive Foundation Graphic Design Course

Costs a full price one–off payment of $3500. Students may also opt to pay for the course via the payment plan method.

The payment plan methods is:

$1200 per month for 3 months

Both of the above payment plan schedules include bank charges and administration charges.

The total plan costs:

The $1200 × 3 month plan costs a total of $3600

The first payment of each payment plan will be deducted on the day of enrolment. Each subsequent payment will be deducted automatically from the nominated credit card or PayPal account on the same date each month (see Direct Credit Card, Debit & PayPal Agreements-payment plans below for further detail).

The above stated fees are for course duration of 12 months maximum. For course incompletion within 12-month duration, please refer to Course Incompletion.

CUA40715 Certificate IV in Design Course

—USI required

The Course costs a basic price of $4290, which is payable in 4 instalments. Students may also opt to pay for the course via the payment plan plan method.

The basic payment method is:

$1500 upon course enrolment,
$1100 upon 6-month anniversary or on completion of 6th module, whichever occurs first,
$1100 upon 12-month anniversary or on completion of 10th module, whichever occurs first,
$590 upon completion of Certificate IV in Design CUA40715, prior to issuance of certificate.

The payment plan method is:

$520 per month for 9 months.

The above payment plan schedule includes bank charges and administration charges.

The total plan costs:

$520 month plan costs a total of $4680

The first payment of the payment plan will be deducted on the day of enrolment. Each subsequent payment for the 9 months plan will be deducted automatically from the nominated credit card or PayPal account on the same date each month (see Direct Credit Card, Debit & PayPal Agreements-payment plans below for further detail).

The above stated fees are for course duration of 15 months maximum. For course incompletion within 15-month duration, please refer to Course Incompletion.

The Upgrade to CUA40715 Certificate IV In Design

—USI required

The upgrade course costs a full, one-off payment of $790 for students enrolled from 10th of June 2019. Students may also opt to pay for the course via the payment plan method.

The payment plan method is:

$420 per month for 2 months.

The above payment plan schedule includes bank charges and administration charges.

The total plan costs:

$420 × 2 month plan costs a total of $840

The first payment of the plan will be deducted on the day of enrolment. The subsequent payment will be deducted automatically from the nominated credit card or PayPal account on the same date the following month (see Direct Credit Card, Debit & PayPal Agreements-payment plans below for further detail).

The above stated fees are for course duration of 3 months maximum. For course incompletion within 3-month duration, please refer to Course Incompletion.

Please note: the Upgrade to the CUA40715 Certificate IV in Design is only available to students who have completed the Intensive Foundation Design Course with The Graphic Design School Pty Ltd.

Prior to 10th June 2019 Your Upgrade Cost = Cert IV paid in full price - IFC paid in full price eg: $1790 = $4290 - $2500

The Foundation Web Design Course

The Course costs a full price one off payment of $695. Students may also opt to pay for the course via the payment plan method.

The payment plan method is:

$255 per month for 3 months

The above payment plan schedule includes bank charges and administration charges.

The Total Plan Costs:

$255 month plan costs a total of $765

The first payment of the plan will be deducted on the day of enrolment. Each subsequent payment will be deducted automatically from the nominated credit card or PayPal account on the same date each month (see Direct Credit Card, Debit & PayPal Agreements-payment plans below for further detail).

The above stated fees are for course duration of 6 months maximum.

The Design @ Work Course

—USI required

The Course costs a full price one off payment of $1500. Students may also opt to pay for the course via the payment plan method.

The payment plan method is:

$550 per month for 3 months

The above payment plan schedule includes bank charges and administration charges.

The Total Plan Costs:

$550 month plan costs a total of $1650

The above stated fees are for course duration of 12 months maximum.

PLEASE NOTE: All published prices are subject to change without prior notice. Unless otherwise specified in writing, all quotations or estimates expire 14 days after date of issue.

Administration Fees

The Graphic Design School is authorised to Charge the following administration and associated fees:

Decline Payment
Course Extension
Course Upgrade
Intensive Foundation Course Administration
Certificate IV Course Administration
Student assessment(in the case of partial refund or re-enrolment)
Re-enrolment
Re-issuance of Certificate

Details of fees listed are explained later in the Terms and Conditions document.

Payment Methods

Enrolment is available online 24/7 you may pay for enrolment via:

Visa
Mastercard
PayPal

Clients who wish to pay via bank transfer may pay in full by this method. Please email accounts@thegraphicdesignschool.com to request whether you are eligible to pay via bank transfer. Payment in cash is discouraged.

Fees Payable

Fees are payable upon enrolment with The Graphic Design School. The Graphic Design School may discontinue training if fees are not paid as required. Administration charges of $50 apply to declined transactions due through payment plan. In order to avoid admin charges please email or call the school before your due transaction debit date if you are having difficulty making payments.

Direct Credit Card Debit & PayPal Agreements-payment plans

Important—Direct debits will be drawn from the same credit card or PayPal account that you used for enrolment. It is not necessary to pay through the payment page of the website each due payment date. Payments are deducted monthly.

Enrolment on a Monthly payment plan for 3 months

In consideration for The Graphic Design School Pty Ltd initially making the Intensive Foundation Graphic Design Course available to you, you agree to pay The Graphic Design School Pty Ltd the first payment of $875 on the day of enrolment, and the remaining 2 payments of $875 on the same date each month for the following two months. The 3—month payment plan for the Intensive Foundation Graphic Design Course totals $2625.

In consideration for The Graphic Design School Pty Ltd initially making the Foundation Web Design Course available to you, you agree to pay The Graphic Design School Pty Ltd the first payment of $255 on the day of enrolment, and the remaining 2 payments of $255 on the same date each month. The 3—month payment plan for the Foundation Web Design Course totals $765.

In consideration for The Graphic Design School Pty Ltd initially making the Design @ Work Course available to you, you agree to pay The Graphic Design School Pty Ltd the first payment of $550 on the day of enrolment, and the remaining 2 payments of $550 on the same date each month for the following two months. The 3—month payment plan for the Design @ Work Course totals $1650.

Your Certificate of Completion will not be issued until all payments have been made in full. Please choose your plan wisely as you may not change payment plans once the initial payment amount has been processed.

Enrolment on a Monthly payment plan for 9 months

In consideration for The Graphic Design School Pty Ltd initially making the Certificate IV in Design Course available to you, you agree to pay The Graphic Design School Pty Ltd the first payment of $520 on the day of enrolment, and the remaining 8 payments of $520 on the same date each month for the following 8 months. The 9—month payment plan for the Certificate IV in Design Course totals $4680

Your Certificate of Completion will not be issued until all payments have been made in full. Please choose your plan wisely as you may not change Payment Plans once the initial payment amount has been processed.

After Enrolment

Our Commitment to You

Once your initial payment has been successfully processed you will be sent your enrolment details, login and password for your online secure study site (Schoolyard). The time that this payment takes to process depends on your financial institutions response. As a general rule this response arrives within 48 hours. The school will issue you your enrolment details within 24 hours (within normal business days) of this response.
In the case of instant PayPal payment plans PayPal notifies us of instant approval of payments. In the case of e-cheque PayPal payment plans PayPal notifies us of your cleared e-cheque within 7- 10 days of payment. The school will issue you your enrolment details within 24 hours (within normal business days) of the above notifications from PayPal.
A tax invoice of payment made will be issued to you for the first payment, the dates of future planned direct debits will be noted on this invoice. This invoice will be issued to you within 10 days of enrolment. Once your account has been paid in full you may request a tax invoice of fees paid at accounts@thegraphicdesignschool.com.
After the initial payment made upon enrolment, subsequent Direct Debit payments will be debited from your credit card/PayPal no earlier than the anniversary of your enrolment date and no later than 5 days after this date. We advise our students to have money in their accounts 5 days before and 5 days after the due date to avoid any risk of a declined payment.
The date of enrolment will determine that the payment will be deducted on the same date each month (for 6 month debit plan) thereafter. E.g. enrolment was on the 24th of January, the next debit date will occur on the 24th February, then 24th March and so on and so forth until six payments in total have been made.
The school will notify you of a declined transaction and/or successful reprocessing via email.
If you enrolled through PayPal, PayPal will notify you via email of your declined transaction. PayPal will notify you in the same email the date they intend to reprocess your payment. Failure to replenish funds on your PayPal account may incur PayPal account restrictions. This is a decision made entirely by PayPal. The school does not have access to your PayPal account, nor can they influence PayPal's decision regarding your account.
We will keep all information regarding your nominated account private and confidential. It is essential to the processing of secure online credit card payments that the school use a payment gateway. Both the payment gateway (Eway PTY LTD) and our financial institution are privy to your account details for reasons of processing your payments.
TGDS cannot be held responsible or financially liable for third parties errors. We will endeavour to help solve errors with these third parties however, for our customers benefit.
We abide by the Australian Privacy Principles of the Commonwealth Privacy Act (1988).

Your Rights

If you want to make changes to your direct debit arrangements, please contact us in writing via email at least 10 business days before the due date of the next debit transaction. These changes may include terminating your Direct Debit Agreement by paying in full the balance of your direct debit agreement, altering the monthly payment schedule. Certain changes may be affected at the sole discretion of The Graphic Design School.

Where you consider that a direct debit has been transacted incorrectly (outside the Direct Debit Agreement arrangements) you should contact us immediately via email accounts@thegraphicdesignschool.com. We will respond to your query within 10 business days and do our utmost to help resolve the issue.

If you do not receive a satisfactory response from us to your dispute, contact your financial institution.

Your Commitment to Us

It is your responsibility

To ensure that sufficient funds are available in your account to meet the requirements of our agreement on each due date.
To ensure that the authorisation given by you to draw on your nominated account is identical to the account signing instructions held by the Financial Institution where your account is based.
To advise us if the account nominated by you under the Direct Debit Agreement is transferred or closed.
To contact us and arrange a suitable alternative payment method if the Direct Debit Agreement is cancelled either by you or by the Financial Institution where your nominated account is based.
If your payment is dishonoured or declined for any reason and you have not given 10 days notice to the school, you will be required to pay an administration fee of $50 to The Graphic Design School.
Please note we cannot accept any bank charges levied by your Financial Institution for rejected transactions in your nominated account. For any queries or concerns regarding this arrangement or The Graphic Design School Pty Ltd Direct Debit Agreement, please contact our accounts team via email accounts@thegraphicdesignschool.com.
If a direct debit item is returned unpaid by your nominated Financial Institution due to insufficient funds, we will attempt to reprocess the funds owing, on any following day at our discretion. In the circumstance of a declined payment you will be automatically charged a $50 admin fee. The school will notify you of a declined transaction and/or successful reprocessing via email.
Failure to correctly notify us as to how and when you plan to rectify the reason that your account was declined will result in a suspension of your Schoolyard account until all fees owed are paid. Failure to rectify the reason that your account was declined in a timely manner will result in a suspension of your Schoolyard account until all fees owed are paid.
When using the Direct Debit facility with a credit card that has an expiration date, before the end of your next due direct debit payment you must contact The Graphic Design School within 30 days of the credit card expiration date to notify The Graphic Design School of the new card details. Failure to do so may result an administration fee of $50.
We reserve the right to cancel The Graphic Design School Pty Ltd Direct Debit agreement with you if more than two or more direct debits are returned unpaid by your nominated Financial Institution and you fail to rectify the issues of payment. Our accounts team will contact you to arrange an alternative payment method. In the event that you are not able to meet the Direct Debit agreement. We reserve the right to cancel you as a student from the course, along with the Certificate of Completion that may be due or issued without refund of fees already paid.

Student Support

The Graphic Design School has an online forum that can be accessed through the Schoolyard. This forum is manned by the school's tutors and forum admin. You will find many questions by current and past students that can help you answer a query, or you can post a question to one of the tutors yourself. You can also give us a call at our head office if you are having any difficulties.

English language, literacy and numeracy skills

Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in graphic design where there is a need to communicate with clients, read and understand design briefs and do research. Our course is delivered in English, so it is assumed that every student will have good English, reading, comprehension, speaking, listening and writing. If you can read and understand the TGDS website and the Student Handbook, that is the level of English needed for this course. You will be asked upon enrolment the level of these skills you possess.

The Graphic Design School will support students during their study with training and assessment materials that are easily understood and suitable to the level of the workplace skills being delivered. We will also provide tutors throughout the course who can answer questions and help through the Schoolyard support forum.

Our Expectation of you

The Graphic Design School expects you:

To contribute to learning in a harmonious and positive manner irrespective of gender, race, sexual preference, political affiliation, marital status, disability or religious belief.
To comply with the rules and regulations of the Graphic Design School.
To be honest and respectful, this includes not falsifying work or information and not communicating in any way that may cause offence to others or The Graphic Design School.
To be responsible for your own learning and development by participating actively and positively and by ensuring that you maintain progress with learning modules.
To monitor your own progress by ensuring that assessments are submitted in a timely manner.
To utilize facilities and The Graphic Design School publications with respect and to honour our copyrights and prevent our publication from being distributed to unauthorised persons.
To respect other students and The Graphic Design School staff right to privacy and confidentiality.

Your equity

The Graphic Design School is committed to ensuring that the training and assessment environment is free from discrimination and harassment. We are the caring, egalitarian, religious and politically neutral variety at The Graphic Design School. You will find your fellow students and the faculty are kind, inquisitive, informative, sometimes humorous and often inspiring. Student support forum discussions are conducted with open and honest communication. We have never had one abusive or rude comment made by a student or staff on the forum, we are very proud of this and find it a rare thing in a forum situation. We are however aware that cyber bullying does exist on the World Wide Web. Discrimination and harassment will not be tolerated under any circumstances by the school. Students should expect fair and friendly behaviour from The Graphic Design School staff and each other.

Students who feel that they have been discriminated against or harassed should report this information to admin staff. This will initiate a complaints handling procedure which will be fair and transparent and will protect your rights as a complainant. If a student feels that a satisfactory resolution has not been met he/she may report an instance of discrimination or harassment to an agency external to The Graphic Design School, they are advised to contact the HREOC Complaints Info-line on 1300 656 419.

Your privacy

The Graphic Design School takes the privacy of participants very seriously and complies with all legislative requirements. These include the Privacy Act 1988 and Australian Privacy Principles (2013).

Student information is only shared with external agencies such as registering authorities to meet compliance requirements as a Registered Training Organisation. All information shared is kept in the strictest confidence by both parties and is available on request.

In some cases as required by law, The Graphic Design School will need to make student information available to others such as the National Centre for Vocational Education and Research. In all other cases The Graphic Design School will seek the written permission of the student for this disclosure.

The Graphic Design School may need to make student assessment information available to The Graphic Design School tutors in order to conduct sessions of assessment validation, continuous improvement and tutor training. We will only collect personal information about you and given by you when you submit an enquiry, brochure request or direct application for a course through one of our online forms. We may use this information to; inform our users of new offers, products, and services which may be of interest to them, send our users news items which are relevant to their interests. In addition, TGDS may also collect cookies from your computer, which enables us to determine when and if you use the TGDS website and also to help customise TGDS website experience. We do not match your personal information to cookies.

In all cases The Graphic Design School will seek the written permission of the student for this disclosure.

Equipment requirements

What will you need in order to complete the Intensive Foundation Graphic Design Course, CUA40715 Certificate IV in Design and Design @ Work Course

As you will be studying from home there will be a certain amount of equipment that you will need to undertake the course successfully. These are as follows:

A Computer

PC or Mac is fine, the course runs on any operating system. The Schoolyard itself functions like any other internet site, no special requirements are needed to run the Schoolyard. You will however be using graphics software throughout the course. These softwares require a minimum amount of system requirements to run fast and efficiently.

System requirements to run design software are:

Windows Users

Intel®️ Core™️ i5-760 or AMD FX™️-8100 or better
Microsoft®️ Windows®️ 10 64-bit
4GB of RAM
70GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 minimum recommended) with OpenGL®️ 2.0, 16-bit colour, and 2GB of VRAM (4GB recommended)
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.

Macintosh Users

Intel®️ Core™️ i5-760 or better
Mac OS X v10.12 or above
4GB of RAM
70GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1,024x768 display (1,280x800 minimum recommended) with OpenGL®️ 2.0, 16-bit colour, and 2GB of VRAM (4GB recommended)
Internet connection and registration are necessary for required software activation, membership validation, and access to online services

Software

You will be required to subscribe to Adobe Creative Cloud (Illustrator, Photoshop, InDesign and Acrobat Pro). You can take advantage of preferred student rates.

Internet Connection

Connection to Internet is also required. There are no particular speeds or access that is a minimum requirement as all modules can be downloaded and saved to your computer. Training videos can be streamed at an optional dial up speed level if needed. This option has been provided for people in remote areas and limited access to high speed Internet. If you do have the option to have access to higher speed internet (cable or broadband), this will help you have a more timely access when you need to conduct design research on the web.

Camera Equipment

Module 6 and 9 requires you to have access to an SLR camera. Module 10 and 11 will require that you photograph your work for packaging and portfolio projects, the camera you choose to work with in these projects is up to you. You must also possess knowledge basic knowledge of how to operate an SLR camera.

Illustration Supplies

Throughout the course you will need to complete design sketches, we ask that students have a small range of lead pencils HB-4B, A4 and A3 sketching pads.

Printing and Scanning equipment

In order to record evidence as part of your design processes you will be required to have access to a scanner and a printer. A colour printer is a personal preference, but not necessary for your assessments, Black and White printing is acceptable.

What will you need in order to complete the Foundation Web Design Course and Design @ Work Course

As you will be studying from home there will be a certain amount of equipment that you will need to undertake the course successfully. These are as follows:

A Computer

System requirements to run design software are:

Windows Users

Intel®️ Core™️ i5-760 or AMD FX™️-8100 or better
Microsoft®️ Windows®️ 10 64-bit
4GB of RAM
70GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
1024x768 display (1280x800 minimum recommended) with OpenGL®️ 2.0, 16-bit colour, and 2GB of VRAM (4GB recommended)
Internet connection and registration are necessary for required software activation, membership validation, and access to online services.

Macintosh Users

Intel®️ Core™️ i5-760 or better
Mac OS X v10.12 or above
4GB of RAM
70GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1,024x768 display (1,280x800 minimum recommended) with OpenGL®️ 2.0, 16-bit colour, and 2GB of VRAM (4GB recommended)
Internet connection and registration are necessary for required software activation, membership validation, and access to online services

Software

You will be required to subscribe to Adobe Creative Cloud (Illustrator, Photoshop, InDesign and Acrobat Pro). You can take advantage of preferred student rates.

Internet Connection

Illustration Supplies

Throughout the course you will need to complete design sketches, we ask that students have a small range of lead pencils HB-4B, A4 and A3 sketching pads.

Printing and Scanning Equipment

Student cancellation

Refund within the 7 day trial period

All courses except Design @ Work

Students who seek refund after 7 days will only be considered for partial refund in the case of compassionate and compelling circumstances (listed below) within the first 6 months of enrolment (3 months for the Web Design Course). In this case certified copies of documents supporting the student’s case must accompany applications for refund. Partial refunds can be requested by email to support@thegraphicdesignschool.com. You will need to complete a refund request form, attach it with your documents and forward via post to the address supplied on the refund form. Issuance of a partial refund is at the sole discretion of the school, if the school does not deem that you qualify for and/or cannot provide sufficient documents to support your case, you will not be issued a refund. Refunds will NOT be considered after 6 months of course enrolment (compassionate or otherwise). The following partial refunds apply to the following courses:

Refund after the 7 day trial period

All courses except Design @ Work

Students who seek refund after 7 days will only be considered for partial refund in the case of compassionate and compelling circumstances (listed below) within the first 6 months of enrolment. In this case certified copies of documents supporting the student’s case must accompany applications for refund. Partial refunds can be requested by email to admin@thegraphicdesignschool.com. You will need to complete a refund request form, attach it with your documents and forward via post to the address supplied on the refund form. Issuance of a partial refund is at the sole discretion of the school, if the school does not deem that you qualify for and/or cannot provide sufficient documents to support your case, you will not be issued a refund. Refunds will NOT be considered after 6 months of course enrolment (compassionate or otherwise). The following partial refunds apply to the following courses:

Intensive Foundations and Web Design Courses

A non-refundable enrolment fee of $1000 will apply to partial refund of the Intensive Foundation Design Course fees. Plus a non-refundable fee of $250 per module submitted for grading. Refunds will NOT be considered after 6 months of course enrolment (compassionate or otherwise).
If the student applying for partial refund due to compassionate and compelling circumstances has undertaken assessment the school will charge the student a fee of $200 per module supplied
A student who is issued a partial refund will be asked to sign a Deed of Release. In the case where a student has successfully completed modules they may request a certificate stating modules achieved. The student will no longer have any access to the Schoolyard or learning materials.

CUA40715 Certificate IV in Design

A non-refundable course fee of $1000 applies to all refunds after 7 days. Plus a non-refundable fee of $250 per module submitted for grading.
If the student applying for partial refund due to compassionate and compelling circumstances has undertaken assessment the school will charge the student a fee of $250 per module supplied
On or after 6 months from the enrolment date of your course all fees are non-refundable. Regardless of assessment undertaken, regardless of circumstance (compassionate or otherwise).
A student who is issued a partial refund will be asked to sign a Deed of Release. In the case where a student has successfully completed modules they may request a certificate stating modules achieved. The student will no longer have any access to the Schoolyard or learning materials.

Upgrade to CUA40715 Certificate IV in Design

The Certificate IV in Design Upgrade Course is non-refundable after the 7-day refund period.

A student who is issued a partial refund will be asked to sign a “Deed of Release”. In the case where a student has successfully completed modules they may request a certificate stating modules achieved. The student will no longer have any access to the Schoolyard or learning materials.

Note: Refunds will not be granted under any circumstance after the expiry date on any course.

Foundation Web Design Course

A non-refundable course fee of $300 applies to all refunds after 7 days. Plus a non-refundable fee of $165 per module supplied.
On or after 3 months from the enrolment date of your course all fees are non-refundable. Regardless of assessment undertaken, regardless of circumstance (compassionate or otherwise).

Design @ Work Course Refund Policy

You have a 7 day full refund period while you review your Module 1 and the Schoolyard, if for any reason you decide that the Design@Work course is not for you within that time, you may request a full refund.

After the 7 day refund period is over you will have access to the rest of the course. This course has a strictly no refund policy after 7 days.

If you are happy with the course and decide to move on within your 7 day refund period, you may also request that the rest of the course will be released, this will forfeit your refund.

Compassionate and Compelling Circumstances

Compassionate and compelling circumstances encompass events, conditions or circumstances that are:

beyond the student's control
do not eventuate until after the course has been commenced
affect the student's ability to complete course work in the given timeframe

The above circumstances are limited to:

serious illness in oneself
natural disaster affecting ones principle place of residence
traumatic experience that physically affects the ability to study

Circumstances that do not entitle students to a refund or an extension under the Compelling and Compassionate Circumstances policy:

If student enrolment is terminated by the school due to a serious breach of school policy or our terms and conditions as described in our direct debit agreement, a refund will not be issued.
If a student has falsified documents or intentionally misleading information on enrolment form or payment system that have influenced the decision to offer a place in the course. This includes falsifying or intentionally misleading your capacity to undertake the course.
Student discontinues the course for reasons that the school does not deem to qualify for compassionate and compelling circumstances.
Student does not provide sufficient or correct evidence to support a case of compassionate and compelling circumstances.
Student does not finish the full course before the course finish date and has elected to not purchase the 6—month extension.
If a student has an existing condition or circumstance at the time of enrolment that may prevent the student from undertaking or completing the course.
If a student has previously received an extension/s totalling six months in duration. Under the Compelling and Compassionate Circumstance policy. A maximum of 6 months extension will be granted under this policy.
The student has reached or passed the 6 months of their enrolment date.

Note 1: Refund payments are processed by way or reversal of funds to the credit card, PayPal or bank account that fees were paid through initially.

Note 2: All refunds are granted at the discretion of the Director. No refund will be given if an extension has been granted under the compassionate and compelling circumstance policy.

Note 3: All refunds processed will include a receipt explaining refund calculations.

Course Incompletion

Intensive Foundation Course Incompletion within 1 year period

Students who do not complete the course within the one year allotted for the course will be entitled to purchase a 6—month extension for $400. Students who opt to purchase a 6 month extension must submit a module for grading within the extension period in order to be eligible to remain on the course. If the student does not purchase the course extension, the student may request a certificate stating modules completed to satisfaction. Access to the course and its materials will be declined after the year date has passed. Access to learning materials not already undertaken will strictly be declined. The course cannot be deferred.

CUA40715 Certificate IV in Design Course Incompletion within 15 months period

Students who do not complete the course within the 15 months allotted for the course will be entitled to purchase a 6—month extension for $400. Students who opt to purchase a 6 month extension must submit a module for grading within the extension period in order to be eligible to remain on the course. If the student does not purchase the course extension, the student may request a certificate stating modules completed to satisfaction (Please note, Statement of Attainment cannot be issued until the full 12 modules are completed). Access to the course and its materials will be declined after the 15 months date has passed. Access to learning materials not already undertaken will strictly be declined. The course cannot be deferred.

Upgrade to CUA40715 Certificate IV in Design Incompletion within 3 months period

Students who do not complete the course within the 3 months allotted for the course will be entitled to purchase a 3 month extension for $200. If the student does not purchase the course extension, the student may request a certificate stating modules completed to satisfaction (Please note, Statement of Attainment cannot be issued until the full 12 modules are completed). Access to the course and its materials will be declined after the 15 months date has passed. Access to learning materials not already undertaken will strictly be declined. The course cannot be deferred.

Foundation Web Design Course Incompletion within 6 month period

Students who do not complete the course within the 6 months allotted for the course will be entitled to purchase a 3 month extension for $200. Students who opt to purchase a 3 month extension must submit a module for grading within the extension period in order to be eligible to remain on the course.If the student does not purchase the course extension, the student may request a certificate stating modules completed to satisfaction. Access to the course and its materials will be declined after the 6 month date has passed. Access to learning materials not already undertaken will strictly be declined. The course cannot be deferred.

Student Re-enrolment

All re-enrolments will incur a re-enrolment fee and charge per module not previously completed. Fees are laid out for each course below:

Re–enrolment is available only for the Intensive Foundations Course, Certificate IV (CUA40715) and Foundation Web Design Courses.

Re–enrolment is by application and is at the discretion of the Director

Intensive Foundation Course

Re-enrolment in the Intensive Foundation Design Course will incur a re-enrolment fee of $1000, plus $165 per module to be assessed.

CUA40715 Certificate IV in Design Course

Re-enrolment in the CUA40715 Certificate IV in Design Course will incur a re-enrolment fee of $1500, plus $165 per module to be assessed.

Foundation Web Design Course

Re-enrolment in the will incur a re-enrolment fee of $300, plus $165 per module to be assessed.

Upon Enrolment

Upon Enrolment in the Intensive Foundation Course

You will have access to modules 1 and 2. Thereafter students will have access to modules once they have uploaded their previous assessment to their tutor. Your tutor can take an average of 14 days to grade an assessment. Students may not upload the next assessment until they have received the previous grade from their tutor.

Upon Enrolment in the CUA40715 Certificate IV in Design Course

Upon Enrolment in the Upgrade to CUA40715 Certificate IV in Design

You will have access to all learning materials. Your tutor can take an average of 14 days to grade an assessment.

Upon Enrolment in the Foundation Web Design Course

You will have access to module 1. Thereafter students will have access to modules once they have uploaded their previous assessment to their tutor. Your tutor can take an average of 14 days to grade an assessment. Students may not upload the next assessment until they have received the previous grade from their tutor.

Upon Enrolment in the Design @ Work Course

You will have access to module 1. After 7 days, you'll get full course access for a period of 12 months from the date of enrolment. You can choose to gain access to the entire course during the 7 days trial period by waiving your refund entitlement.

Assignment grading is optional but, is included in the enrolment fee, assignments must be submitted during the 12 month course duration.

Re-issuance of Certificate

You may gain hard copies of your certificate and/or statement of attainment for $60 for each obtained. Postage and handling within Australia will be charged at $15.00, and $25 outside of Australia. PayPal, credit card or Australian cheque payments accepted only.

Our continuous improvement of services

The Graphic Design School Pty is committed to the continuous improvement of its training and assessment services, student services and management systems. Central to this commitment is our approach to continuous improvement and the procedures we apply to achieve systematic and sustained improvement. Students are encouraged to provide feedback to The Graphic Design School Pty Ltd so we can improve our services in the future. The Graphic Design School will notify students before an upgrade is commenced, and will make every effort to minimise disruption to student services. Any time lost to students as the result of course or website upgrade will not be recompensed by way of refund or course extension.

Transitioning, improvement and upgrade of student service

The Graphic Design School Pty Ltd is required to adhere to Australian educational standards and legislation. This may result in necessary changes to training and assessment services, student services and management systems. The Graphic Design School will notify students before an upgrade is commenced, and will make every effort to minimise disruption to student services. Any time lost to students as the result of course or website upgrade will not be recompensed by way of refund or course extension.

Get In Touch With Us

Australia

1300 655 485

International

+ 61 2 1300 655 485

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Address

PO BOX 569 - Avalon NSW 2107 - Australia