Complaints & Appeals
The Graphic Design School recognises that staff, contractors and students may occasionally have a grievance concerning the operations, the courses or an administrative matter. To be responsive to this feed back the company has a complaints and appeals process to address such circumstances.
Complaints and appeals will be recorded, acknowledged and dealt with fairly, efficiently and effectively. Complaints and appeals must be submitted in writing to The Graphic Design School at email@example.com these will be addressed within 5 working days of receipt.
Results of the complaint and appeal will be reviewed and will be registered in the continuous improvement records.
If the complainant is still not satisfied with the resolution after following and exhausting the complaints procedure, they may wish to take the matter to the NationalTraining Complaints Hotline this is accessible on 13 38 73 (Monday to Friday from 8am to 6pm nationally) or via email at firstname.lastname@example.org.